General

What about guests without mobile internet or smartphone?
In these cases, the contact details of the persons can be recorded in writing on paper. The authorities also accept analogue lists.
Sat, 17 Oct, 2020 at 6:06 AM
Should the service provider subsequently enter any analog lists himself via contact tracing in order to digitize them?
No. As soon as the form is filled and sent, a time stamp is set. This would therefore not correspond to the true time of the guest's arrival and thus f...
Sat, 17 Oct, 2020 at 6:05 AM
Can the host also do the data entry for third parties, if that is okay for the guests or provide a tablet for the data entry?
Yes, this is basically possible.
Sat, 17 Oct, 2020 at 5:56 AM
Should I as a service provider manage several locations under one account?
No. A separate account should be created for each location. Otherwise, we cannot distinguish between the individual locations when the authority requests da...
Tue, 20 Oct, 2020 at 10:37 AM
How many QR codes should I use?
Depending on the size of your restaurant it makes sense to work with one code or with several (e.g. per room or per table). A large restaurant will work wit...
Mon, 26 Oct, 2020 at 4:28 PM
How do I tell Alturos that contact details must be provided to the authority?
In your Alturos MyServices portal you will find a menu item to make a request. Log in at: https://myservices.alturos.com/ Click on "Request Data Tra...
Fri, 30 Oct, 2020 at 7:46 AM
As a service provider, what do I have to do to enable my guests to checkout?
The check-out function is enabled or disabled at the region level. As soon as the function is activated, each service provider in the region can specify the...
Sat, 14 Nov, 2020 at 8:00 AM
Which checkout time is ultimately used - the average length of stay of the service provider or the time of checkout by the guest?
In this case, the information provided by the guest has the higher weight. If the guest changes his/her checkout time several times, the last change is save...
Sat, 14 Nov, 2020 at 8:02 AM