Metis is the Alturos monitoring and operations web app. It can be accessed at the following URL: https://metis.alturos.com

• Metis is used by the Alturos staff and it is also accessible for our customers.
• Metis means "wise counsel" in ancient Greek and in Greek mythology Metis was the most knowledgeable of gods and men. It also stands for "Monitoring & Emergency Tool for Infrastructure Supervision".
• Access for customers is available in 2 different roles:
  • Level 0: reading access to the status, defined transaction data, produced media and availability SLA reporting.  
  • Level 1: Level 0 access plus restricted operational access for distinct installation types. 
• Authentication via the central identity and access management system used for MyServices. Single sign in for MyServices and Metis.

Monitoring

• 24h/7d monitoring
• Statistics of measured values and history of alarms
• Automatic alerting of contacts via email and SMS
• Partially automated problem resolution actions in clearly defined cases
• SMS and Email templates for manual contact with the customer (multilingual templates, helpdesk integration)
• SLA Reporting

Operations

• Status view for distinct installation types
• Command execution
  • Restart of service
  • Execution of analysis commands
• Access to sales transactions of the vending machines (receipts, tickets)
• Access to produced media (Photopoint, Skimovie etc.)
• Management of operational contacts
• Auditlog of config changes and command execution

Sample screenshots: