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Support Center
Alturos General
B2B Customer Support
5
Freshdesk
SLA for Alturos DestinationOS
How to reach the Alturos B2B support?
Chargeability of Customer Service support work
Reasons why tickets will be closed
Terminal / Vending Machine
1
Ticket Vending Terminal User Manual
Alturos Service Status
1
Alturos Service Status
EMMA
Basic Infos
3
How do I gain access to EMMA?
How do I send an Android/iOS Push?
How to create a countdown for an EMMA campaign?
Metis
General
5
What is Metis?
How to get access?
How do I login to Metis? What can I do if I forgot my password?
How do I find ticket vending terminal receipts and printouts?
How do I find detailed vending terminal error messages?
MyServices
General
4
General information for MyServices
How to register as a service provider
How do I operate the help function?
Gender
Business Profile
2
Applikation: Business Profile
How do I apply the offer menu correctly?
Service Designer
8
How do I create a product? Public information
How do I create a product? Contact information
How do I create a product? General information
How do I create a service? Business information
How do I create a product? Tickets
See all 8 articles
Media Gallery
1
Media Gallery
Service Provider
1
Service Provider
Messages
0
Training Library
0
Orders
0
Service Options
0
Skiline
Decommissioning
1
How to deactivate a system
Recommissioning
1
How to reactivate a system
Terminal / Vending Machine
2
Photo Vending Terminal User Manual
Skiline Terminal User Manual
Skimovie
3
Exchange start unit or check wiring
How to connect the finish light barrier
How to connect the start trigger
Speedcheck
1
Radar Sensor - Wiring
Return of goods (RMA)
1
Return of goods procedure (RMA) - warranty, maintenance, etc.
Photostart
1
How to connect the start trigger
Odysseus
1
How to change the network settings
Skiline Report Center
0
Peaksolution
Skipasses
1
Multi-day skipasses bookable past season end date
Peaksolution Basics
0
Tracyapp
General
18
Is the day and time of the guest's registration saved via the form?
Does the guest have to indicate leaving the restaurant (check out)?
As a guest, can I enter an e-mail address instead of a mobile number?
Does the guest have to enter his data again when changing location?
Is the input of mobile number or e-mail address verified?
See all 18 articles
Customisation
7
As a host, can I use my own design template for contact tracing?
As a service provider, can I decide myself if my guests have to give their phone number or email address?
Can I create an account for myself as a guest to make it easier to enter?
Can the design of the form be visually adapted (images, colors)?
Can the region control the number of days for deletion according to the authorities uniformly in the region?
See all 7 articles
Data Protection
6
What information is collected?
Where is the data stored?
Which guests are informed about a possible infection in case of an emergency?
Why should ALTUROS transfer the data to the authorities?
Do I as a service provider have access to the data of my guests?
See all 6 articles
Printing
2
Is it possible to print two A5 poster on one A4 paper?
What do I do if my required print format is not available in the MyServices portal?
Country Specific Information
0
