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Support Center
Hardware
Decommissioning
1
How to deactivate a system
Recommissioning
1
How to reactivate a system
Terminal
3
Photo Vending Terminal User Manual
Skiline Terminal User Manual
Ticket Vending Terminal User Manual
MyServices
General
3
General information for MyServices
Registration
Gender
Business Profile
1
Business Profile
Service Designer
8
Good to know
How do I create a product? Generally accessible information
How do I create a product? Contact information
How do I create a product? General information
How do I create a product? Prices
See all 8 articles
Media Gallery
1
Media Gallery
Service Provider
1
Service Provider
Metis
General
5
What is Metis?
How to get access?
How do I login to Metis? What can I do if I forgot my password?
How do I find ticket vending terminal receipts and printouts?
How do I find detailed vending terminal error messages?
Support
General
0
Tracyapp
General
18
Is the day and time of the guest's registration saved via the form?
Does the guest have to indicate leaving the restaurant (check out)?
As a guest, can I enter an e-mail address instead of a mobile number?
Does the guest have to enter his data again when changing location?
Is the input of mobile number or e-mail address verified?
See all 18 articles
Customisation
7
As a host, can I use my own design template for contact tracing?
As a service provider, can I decide myself if my guests have to give their phone number or email address?
Can I create an account for myself as a guest to make it easier to enter?
Can the design of the form be visually adapted (images, colors)?
Can the region control the number of days for deletion according to the authorities uniformly in the region?
See all 7 articles
Data Protection
6
What information is collected?
Where is the data stored?
Which guests are informed about a possible infection in case of an emergency?
Why should ALTUROS transfer the data to the authorities?
Do I as a service provider have access to the data of my guests?
See all 6 articles
Printing
2
Is it possible to print two A5 poster on one A4 paper?
What do I do if my required print format is not available in the MyServices portal?
Country Specific Information
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