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Support Center
Alturos General
B2B Customer Support
6
How to reach the Alturos B2B support?
Freshdesk
SLA for Alturos DestinationOS
Change Requests
Chargeability of Customer Service support work
See all 6 articles
Terminal / Vending Machine
1
Ticket Vending Terminal User Manual
Content Hub
General FAQs about migration
9
Do we need to migrate to CONTENT-HUB 2.0 or can we stay on 1.0?
What did Alturos do to ensure a smooth migration and support of existing data?
What has been the reason Alturos replaced the CONTENT-HUB 1.0 with CONTENT-HUB 2.0?
Are there any changes to the pricing of Alturos DESTINATION-OS due to CONTENT-HUB 2.0?
Where can I learn about CONTENT-HUB 2.0 to get training for our content managers?
See all 9 articles
EMMA
Basic Infos
9
How do I gain access to EMMA?
How do I send an Android/iOS Push?
How to create a countdown for an EMMA campaign?
How do I activate the tracking tags for my mail?
How can a customer change their personal details?
See all 9 articles
Metis
General
6
What is Metis?
How to get access?
How do I login to Metis? What can I do if I forgot my password?
How do I find ticket vending terminal receipts and printouts?
How do I find detailed vending terminal error messages?
See all 6 articles
MyServices
General
6
General information for MyServices
How to register as a service provider
How do I operate the help function?
Gender
Service Provider Desktop: Explanation of the individual applications
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Business Profile
4
How do I apply the offer menu correctly?
Applikation: Business Profile
Change of address in the business profile
Enter and modify opening hours in the Business Profile Applikation
Settings
1
App: Settings
Service Designer
10
How do I create a service? Public information
How do I create a service? Contact information
How do I add pictures? General Information / pictures
How can I change the address in the Service?
How do I enter FAQs and how do I assign them? (Generel information)
See all 10 articles
Media Gallery
1
Application: Media Gallery
Messages
0
Orders
0
Validity Checker
1
Validity Checker
Training Library
0
Peaksolution
Skipasses
1
Multi-day skipasses bookable past season end date
Peaksolution Basics
2
Meeting Point and service provider info not shown on events voucher
Add new country to country selection list
Accessoires / Souvenirs
1
Set souvenir orders to complete after purchase
Bergbahn / Public Transportation
0
Promo Codes
0
Reseller / Cashdesk
1
Reseller-Bookings not shown in Magento
Peaksolution Tools
0
ELCA
0
myServices
0
Parking
0
Datatrans
0
Skiline
Decommissioning
1
How to deactivate a system
Recommissioning
1
How to reactivate a system
Terminal / Vending Machine
2
Photo Vending Terminal User Manual
Skiline Terminal User Manual
Skimovie
3
Exchange start unit or check wiring
How to connect the finish light barrier
How to connect the start trigger
Speedcheck
1
Radar Sensor - Wiring
Return of goods (RMA)
1
Return of goods procedure (RMA) - warranty, maintenance, etc.
Photostart
1
How to connect the start trigger
Odysseus
1
How to change the network settings
Skiline Report Center
1
B2B Report Center
