How to reach the Alturos B2B support?

Modified on Mon, 20 Jan at 11:44 AM

Our Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use following support channels:

Use our frequently asked questions (self service portal)

https://help.alturos.com/support/solutions

Create a support ticket

https://help.alturos.com/support/tickets/new

How to report major incidents
In the event of a “high” priority incident (urgent or sales-preventing problem), a call to the support hotline is mandatory in addition to submitting a ticket. On weekends and Austrian public holidays, the service is limited to customers with Silver and Gold SLAs.

Call our support hotline

AT: +43 463249445880
CH: +41 325106055
FR: +33 756787885

Support availability

DestinationOS support
Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays 8:00 till 17:00
Hardware support, vending terminals und Skiline support
01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
01. December bis 30. April (winter): Monday - Sunday 9:00 till 15:30

Austrian public holidays for 2025
New Year's Day: 1. Jänner 2025
Epiphany: 6. Jänner 2025
Easter Monday: 21. April 2025
National holiday: 1. Mai 2025
Ascension Day: 29. Mai 2025
Whit Monday: 9. Juni 2025
Corpus Christi: 19. Juni 2025
Assumption Day: 15. August 2025
National Holiday: 26. Oktober 2025
All Saints' Day: 1. November 2025
Immaculate Conception: 8. Dezember 2025
Christmas Day: Donnerstag, 25. Dezember 2025
St. Stephen's Day: 26. Dezember 2025

(list taken from https://www.wien.gv.at/amtshelfer/feiertage/)

phone phone number working time