Our Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use following support channels:


Use our frequently asked questions (self service portal)

https://help.alturos.com/support/solutions


Create a support ticket

https://help.alturos.com/support/tickets/new


How to report major incidents

In the event of a “high” priority incident (urgent or sales-preventing problem), a call to the support hotline is mandatory in addition to submitting a ticket. On weekends and Austrian public holidays, the service is limited to customers with Silver and Gold SLAs.


Call our support hotline


AT: +43 463249445880

CH: +41 325106055

FR: +33 756787885


Support availability


DestinationOS support
  • Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
  • Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays  8:00 till 17:00
Hardware support, vending terminals und Skiline support
  • 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
  • 01. December bis 30. April (winter): Monday - Sunday 9:00 till 15:30


Austrian public holidays for 2024


New Year's Day: Sunday, January 1, 2024

Epiphany: Friday, January 6, 2024
Easter Monday: Monday, April 1, 2024
National holiday: Monday, May 1, 2024
Ascension Day: Thursday, May 9, 2024
Whit Monday: Monday, May 20, 2024
Corpus Christi: Thursday, May 30, 2024
Assumption Day: Tuesday, August 15, 2024
National Holiday: Thursday, October 26, 2024
All Saints' Day: Wednesday, November 1, 2024
Immaculate Conception: Friday, December 8, 2024
Christmas Day: Monday, December 25, 2024
St. Stephen's Day: Tuesday, December 26, 2024


Austrian public holidays for 2025

New Year's Day: 1. Jänner 2025

Epiphany: 6. Jänner 2025

Easter Monday: 21. April 2025

National holiday: 1. Mai 2025

Ascension Day: 29. Mai 2025

Whit Monday: 9. Juni 2025

Corpus Christi: 19. Juni 2025

Assumption Day: 15. August 2025

National Holiday: 26. Oktober 2025

All Saints' Day: 1. November 2025

Immaculate Conception: 8. Dezember 2025

Christmas Day: Donnerstag, 25. Dezember 2025

St. Stephen's Day: 26. Dezember 2025


(list taken from https://www.wien.gv.at/amtshelfer/feiertage/)

 


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