Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use the following support channels to get in touch with us:
Frequently asked questions
Create Support-Ticket
https://help.alturos.com/support/tickets/new or write an email to b2b-support@alturos.com
In the event of an incident of priority "High" (Major Incident), please always call the support phone in addition to creating a ticket.
Support-Phone:
AT: +43 463249445880
CH: +41 325106055
FR: +33 756787885
- DestinationOS support:
- Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
- Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays 8:00 till 17:00
- Hardware support, vending terminals und Skiline support:
- 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
- 01. December bis 30. April (winter): Monday - Sunday 8:00 till 17:00
- Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
- Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays 8:00 till 17:00
- 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
- 01. December bis 30. April (winter): Monday - Sunday 8:00 till 17:00