Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals)  can use the following support channels to get in touch with us:


Create Support-Ticket

https://help.alturos.com/support/tickets/new or write an email to b2b-support@alturos.com


In the event of an incident of priority "High" (Major Incident), please always call the support phone in addition to creating a ticket.


Support-Phone:


AT: +43 463249445880

CH: +41 325106055

FR: +33 756787885


  • DestinationOS support: 
    • Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
    • Silver and  Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays  8:00 till 17:00
  • Hardware support, vending terminals und Skiline support:
    • 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
    • 01. December bis 30. April (winter): Monday - Sunday 8:00 till 17:00