Our Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use following support channels:

Create a support ticket

https://help.alturos.com/support/tickets/new or write an email to b2b-support@alturos.com

Call our support hotline

AT: +43 463249445880

CH: +41 325106055

FR: +33 756787885

Support availability

DestinationOS support

• Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
• Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays  8:00 till 17:00

Hardware support, vending terminals und Skiline support

• 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
• 01. December bis 30. April (winter): Monday - Sunday 9:00 till 15:30

How to report major incidents

In the event of an incident of priority "Urgent" (Major Incident), please always call the support phone in addition to creating a ticket. On weekends and Austria public holidays, the phone call is mandatory (our support will be on call duty) but restricted to customers with silver and gold SLA. 

Austrian public holidays for 2023

• New Year's Day: Sunday, January 1, 2023
• Epiphany: Friday, January 6, 2023
• Easter Monday: Monday, April 10, 2023
• National holiday: Monday, May 1, 2023
• Ascension Day: Thursday, May 18, 2023
• Whit Monday: Monday, May 29, 2023
• Corpus Christi: Thursday, June 8, 2023
• Assumption Day: Tuesday, August 15, 2023
• National Holiday: Thursday, October 26, 2023
• All Saints' Day: Wednesday, November 1, 2023
• Immaculate Conception: Friday, December 8, 2023
• Christmas Day: Monday, December 25, 2023
• St. Stephen's Day: Tuesday, December 26, 2023

(list taken from https://www.wien.gv.at/amtshelfer/feiertage/) 

phone phone number working time