Our Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use following support channels:

Create a support ticket

https://help.alturos.com/support/tickets/new

How to report major incidents

In the event of a “high” priority incident (urgent or sales-preventing problem), a call to the support hotline is mandatory in addition to submitting a ticket. On weekends and Austrian public holidays, the service is limited to customers with Silver and Gold SLAs.

Call our support hotline

AT: +43 463249445880

CH: +41 325106055

FR: +33 756787885

Support availability

DestinationOS support

• Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
• Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays  8:00 till 17:00

Hardware support, vending terminals und Skiline support

• 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
• 01. December bis 30. April (winter): Monday - Sunday 9:00 till 15:30

Austrian public holidays for 2025

New Year's Day: 1. Jänner 2025

Epiphany: 6. Jänner 2025

Easter Monday: 21. April 2025

National holiday: 1. Mai 2025

Ascension Day: 29. Mai 2025

Whit Monday: 9. Juni 2025

Corpus Christi: 19. Juni 2025

Assumption Day: 15. August 2025

National Holiday: 26. Oktober 2025

All Saints' Day: 1. November 2025

Immaculate Conception: 8. Dezember 2025

Christmas Day: Donnerstag, 25. Dezember 2025

St. Stephen's Day: 26. Dezember 2025

(list taken from https://www.wien.gv.at/amtshelfer/feiertage/)

 

phone phone number working time