How to reach the Alturos B2B support?
Modified on: Thu, 22 Sep, 2022 at 2:10 PM
Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use the following support channels to get in touch with us:
https://help.alturos.com/support/tickets/new or write an email to firstname.lastname@example.org
In the event of an incident of priority "High" (Major Incident), please always call the support phone in addition to creating a ticket.
AT: +43 463249445880
CH: +41 325106055
FR: +33 756787885
- DestinationOS support:
- Bronze, Silver and Gold SLA: Monday - Friday (exclusive Austrian public holidays) 8:00 till 17:00
- Silver and Gold SLA for incidents of priority "High" (Major Incidents): Saturday, Sunday and Austrian public holidays 8:00 till 17:00
- Hardware support, vending terminals und Skiline support:
- 01. May bis 30. November (summer): Monday - Friday (exclusive Austrian public holidays) 9:00 bis 16:30
- 01. December bis 30. April (winter): Monday - Sunday 8:00 till 17:00
phone phone number working time
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