B2B Customer Support
Our Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals) can use following support channels: Use our frequently asked questi...
Mon, 20 Jan, 2025 at 11:44 AM
Freshdesk is the Helpdesk portal from Alturos Destinations, available 24/7 as a self-service portal and for handling our support requests. How to Yo...
Wed, 19 Jan, 2022 at 8:58 AM
TABLE OF CONTENTS Service Level Description Priority levels of incidents Operating hours Service times Basic SLA (Bronze) Extended SLA (Silver) ...
Tue, 26 Aug, 2025 at 6:19 PM
You can send us your change requests via Freshdesk. We will forward them internal to our product management. Your key account or our product management...
Mon, 23 May, 2022 at 7:05 PM
Costs to be borne by Alturos Defect Standard Software: Bug fixes in the module base of Alturos Destination OS (JAMES, Peaksolution, EMMA, Contentful &...
Thu, 22 Jun, 2023 at 8:46 AM
Please mind following reasons why your ticket will be closed in Freshdesk. Once a ticket is closed, it will remain closed. In case support is still need...
Mon, 24 Jul, 2023 at 9:47 AM
Account Management Onboarding Offboarding Import Export This list is constantly updated. Account Management Onboarding We need following info...
Thu, 28 Nov, 2024 at 2:05 PM