B2B Customer Support

Freshdesk
Freshdesk is the Helpdesk portal from Alturos Destinations, available 24/7 as a self-service portal and for handling our support requests.  How to   Yo...
Wed, 19 Jan, 2022 at 8:58 AM
SLA for Alturos DestinationOS
TABLE OF CONTENTS Service Level Description Priority levels of incidents Operating hours  Service times Basic SLA (Bronze)  Extended SLA (Silver)  ...
Thu, 28 Apr, 2022 at 3:40 PM
How to reach the Alturos B2B support?
Alturos B2B customers (DestinationOS, Skiline Installations, Vending terminals)  can use the following support channels to get in touch with us: Freque...
Tue, 3 May, 2022 at 8:40 AM
Change Requests
You can send us your change requests via Freshdesk.  We will forward them internal to our product management. Your key account or our product management...
Mon, 23 May, 2022 at 7:05 PM
Chargeability of Customer Service support work
Costs to be borne by Alturos Defect Standard Software: Bug fixes in the module base of Alturos Destination OS (JAMES, Peaksolution, EMMA, Contentful &...
Tue, 22 Mar, 2022 at 2:31 PM
Reasons why tickets will be closed
Please mind following reasons why your ticket will be closed in Freshdesk. Ticket has been resolved by support  In case support requests can resolved by...
Tue, 3 May, 2022 at 11:43 AM