Freshdesk is the Helpdesk portal from Alturos Destinations, available 24/7 as a self-service portal and for handling our support requests. 

How to  

You can access Freshdesk via https://help.alturos.com/en/support/home

With Freshdesk you will be able to

• search for already available solutions (https://help.alturos.com/en/support/solutions)
• create support requests with a defined template https://help.alturos.com/de/support/tickets/new
• see all open and closed tickets assigned to your company  https://help.alturos.com/de/support/tickets (you need to be logged in)
• see the current status of each support ticket
• see the whole conversion of each support ticket
• see if there is already a Jira issue linked to your ticket (including link)

In case you need access, let us know by creating a new ticket https://help.alturos.com/en/support/tickets/new