Chargeability of Customer Service support work
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Modified on: Thu, 22 Jun, 2023 at 8:46 AM
Costs to be borne by Alturos
- Defect Standard Software: Bug fixes in the module base of Alturos Destination OS (JAMES, Peaksolution, EMMA, Contentful & MyServices), the standard software of Alturos.
- Operations: Expenses for the ongoing technical operation including technical issues of third-party systems contracted by Alturos.
- Maintenance of the module base
- Improvement and further development of the module base (new modules have to be licensed separately)
Costs to be borne by the customer
- Defect Work Package: Bug fixes to work packages ordered and accepted by the customer
- Change Request: Processing of change requests
- Configuration: Product configurations
- Import: Catalogue and data imports
- Campaigns: Support in the implementation of campaigns or special offers
- Assistance: General operational, sales and content support activities including bugs or technical issues of third-party systems commissioned by the customer.
- Template: Template and CI/C adjustments
- Misc: Related activities
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