Contact & Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Is the day and time of the guest's registration saved via the form?
Does the guest have to indicate leaving the restaurant (check out)?
As a guest, can I enter an e-mail address instead of a mobile number?
Does the guest have to enter his data again when changing location?
Is the input of mobile number or e-mail address verified?
View all 18
As a host, can I use my own design template for contact tracing?
As a service provider, can I decide myself if my guests have to give their phone number or email address?
Can I create an account for myself as a guest to make it easier to enter?
Can the design of the form be visually adapted (images, colors)?
Can the region control the number of days for deletion according to the authorities uniformly in the region?
View all 7
What information is collected?
Where is the data stored?
Which guests are informed about a possible infection in case of an emergency?
Why should ALTUROS transfer the data to the authorities?
Do I as a service provider have access to the data of my guests?
View all 6
Is it possible to print two A5 poster on one A4 paper?
What do I do if my required print format is not available in the MyServices portal?